Your questions answered
We know you've got lots of burning questions for us so we've tried to answer as many as we can below. Do let us know if you have any other queries and we'd be happy to help. Just reach out via our contact form or through social media.
Shipping & Returns
DO YOU SHIP OVERSEAS?
Yes we can! You can see a shipping estimate for your order during checkout.
HOW DOES SHIPPING WORK?
Postage is calculated and added in your shopping cart during checkout. Shipping fees will vary depending on the overall weight of your order and where you are located.
We are located in the U.S. and ship domestically and internationally via USPS. All of our accessories are handmade and ship directly from us.
Know that some apparel products may take up to two weeks to be created before they are shipped and they could be shipped in a separate package from any accessories that you've ordered.
All orders will receive a tracking number and sent to you via email once the order has been shipped. We will not be held responsible for lost or stolen goods. For international orders, you are responsible for all taxes and duties (including VAT) imposed by your country of residence.
how long will it take to get my order?
All items listed as shipping directly from the artist come from us and ship out in 1-2 weeks. Made to order items typically ship in 2-3 weeks after we create them.
All other items are sustainably created by our manufacturer once ordered and ship out within 2-3 weeks depending on the item. Shoe orders ship within 4 weeks.Note that these items will ship separately from items sent directly from us.
Please reach out if you have any further questions and to find out our availability for made to order items.
WHAT ABOUT RETURNS, EXCHANGES OR REFUNDS?
At this time we do not offer exchanges. If you would like to return an item, please contact us via the contact form on the website. Items must be returned within 20 days of receiving in original condition. The customer is responsible for all additional shipping costs. If your product arrives damaged, we are able to offer store credit. Please let us know by using the contact form on the website and by providing photo proof.
HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?
Please reference the sizing chart located on each product page. Apparel sizes may vary between different designs so please reference these charts every time before ordering.
what about your sustainably made to order items?
Some of our apparel items are created when you order them by our manufacturer that will create and ship the apparel product directly to you. This helps our business cut back on inventory and is a more sustainable practice, eliminating waste.
Our in-stock apparel items that ship directly from us are made in small batches to also reduce waste.
Our bags and leather accessories are handmade by us when you order them.
what do you do?
We are a small, independent alternative streetwear brand that is woman- and black-owned.
All of our graphics are original and exclusive to our brand, designed by co-owners and designers Ruby and Math.
Each purchase from our shop helps support our dream of becoming full-time artists.
We aim to share, connect and grow within the alternative art creative scene worldwide by giving a voice to the free thinkers, dreamers, introverts and creepy cools.
where are you based?
We are currently based in Stow, Ohio.
Our co-owner/artist Ruby Raymond is from Andover, KS and our co-owner/designer Math Byler is a Philadelphia native.
CONTACT & SUPPORT
Can I speak to someone?
Of course. The quickest way is to reach out via our social media channels (see the links below) or head over to our contact page and send us an email.
We'll get back to you as soon as possible. If it is in reference to an order please provide your order number so we can get to you as soon as possible.
what are your working hours?
We are available through our social channels 10am to 7pm EST Monday through Saturday.
What social channels are you on?
See below for a link to all our social channels.